HomeServe has extended its strategic partnership with customer engagement specialists, Rant & Rave by rolling out its fast feedback solution across its US business.
As HomeServe USA continues to execute on their growth trajectory across the US by delivering a high quality customer experience, Rant & Rave’s real-time technology will enable them to listen to and learn from the voice of its customers to ensure they differentiate their offerings and provide a superior level of service delivery.
Customers who engage with HomeServe’s contact centre agents or engineers will now be invited to share, in their own words, their level of satisfaction with the service received. Rant & Rave’s sentiment analysis technology captures, interprets and presents back what they say in real-time.
HomeServe’s senior management team will use the insight provided to make strategic decisions, whilst individual agents will receive personalised feedback and the overall results will be shared to all colleagues as part of HomeServe’s high engagement culture.
Tom Rusin, CEO, HomeServe USA said “We have always taken customer feedback very seriously, it is an integral part of our business process, and with the introduction of Rant & Rave we’ll now be able to more efficiently learn from and respond to more of our customers in real time.”
Dennis Fois, CEO, Rant & Rave, said “It’s always a breath of fresh air to see a huge global brand like HomeServe acting more like a challenger brand, still committed to embracing innovation and letting the voice of their customers drive them forward. We’re excited to support HomeServe as their partner with their continued growth in the US with unprecedented levels of customer service.”
About HomeServe Membership
We are one of the UK’s leading home assistance providers. For more than 20 years we have made our Customers’ lives easier by delivering maintenance and repair services, including plumbing, drainage, electrics, heating and much more, though our own nationwide network of engineers and specialist, trusted sub-contractors.
Over two million people in the UK have already placed their trust in us and turn to us when it comes to fixing, maintaining and looking after their home.
Follow us on Facebook and Twitter: @HomeServeUK
Read our online lifestyle magazine: ketchup.homeserve.com
For media enquiries contact Stella Pitt, HomeServe’s External Communications Manager, on 01922 651508 . Alternatively email firstname.lastname@example.org