Salesforce Utilities Exec Dinner
Customer Trust & Emotion
29th September at Bank Restaurant, Birmingham
Salesforce and Rant & Rave are pleased to announce the inaugural Utilities Exec Dinner focused on Customer Trust & Emotion.
The dinner taking place at the modern and stylish Bank Restaurant in Birmingham on the 29th of September will feature 2 guest speakers (to be announced soon) and will be a perfect opportunity to network with like-minded professionals in an informal environment.
The evening will start at 18:15 for drinks followed by a 3 course meal at 19:00.
What’s on the menu?
During the course of the dinner we will discuss the following:
- How to build trust with your employees and customers
- How to move from satisfying your customers to emotionally engaging them
- How to not just satisfy the regulator but create a great customer experience
- How to add the relationship back into CRM – understand how your customers feel alongside important information such as revenue, churn, KPIs and other integral information
The event will be conducted under Chatham House Rules to ensure complete confidentiality.