Get your head out of the Cloud and delight every customer
Featuring guest speakers Sam Ellis, Head of Customer Experience and Loyalty, Atos and Simon Pennie, Customer Insight and Analytics Specialist, Capita, this webinar will explore how by taking the right actions at the right time Managed Services Providers can improve performance against SLAs, drive deeper customer relationships, and even influence a client’s strategic direction.
This thought leadership webinar is designed for Directors & Senior Level Executives responsible for customer experience and engagement in the Managed Services sector.
Our expert panel includes:
Sam Ellis - Head of Customer Experience and Loyalty - Atos
Simon Pennie - Customer Insight and Analytics Specialist - Capita
Rew Golding - Partner Manager - Rapide
MSP challenges
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Customer service demand
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Economy
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Incident communication
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‘Green’ leadership
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Marketing
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Workplace efficiency
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Crowd control: making the customer count in managed services
With examples from Atos in IT outsourcing, Veolia Water in utilities, and Capita in large-scale contracting, our research uncovers three areas where the right actions produce exceptional results...
download the Atos case study
Gold Standard Customer Service
Atos wanted a quick and effective way of proving a level of service delivery to their prestigious clients. See how they’ve achieved response rates of up to 90% by using Rapide’s Feedback Suite...
download the Capita case study
Capita’s Quality Team use a light-touch to be in-touch with clients
Capita is always looking at new ways to transform customer service and drive costs down for its clients. Here they explain in their own words how they've utilised the power of Rant & Rave...
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