Why Moments Matter
Key Note Address...
Nigel Shanahan, Rapide MD, delivered a key note address to over 300 gathered delegates which explained why, in the context of customer experience, moments matter more than anything else.
His presentation covered:
• Why having an ‘always on’ feedback channel is essential – introducing 66099
• Why mobile is a great feedback channel and makes it simple for the customer
• Why you should be anti-social - reducing customer complaints on social media
• How acting on feedback in real-time can create WOW’s from Moments of Truth
• How to increase revenue and reduce churn by instantly responding to your customers
Watch the video below to view a recording of his presentation
Loyalty World Tweets
- Shanahan shines #lwconf Shanahan shines during his moment of truth!! @RapideUK Twitter
- Moments of truth matter Moments of Truth matter. Create super promoters by creating great experiences. #lwconf @RapideUK Brenda Higuchi Vice President of Strategy & Analytics Aimia
- Customer Experience Not responding to a poor #customer experience can potentially blow up in your face @RapideUK Twitter
Experience Rant & Rave
Experience our demo and see why brands like Orange, Veolia and BMI use us to capture real-time feedback.
Get value from your moments
Download our exclusive White Paper to start getting value from your moments of truth
What are your business challenges?
Download our White Paper to find out how you can overcome your business challenges.