Customer Experience Workshop
Our speakers explored how to bring customers and brands closer together, how to create a truly customer centric organisation and the journey to Customer Experience excellence.
Professor Moira Clark
Customer Management Director
Bringing customers and brands closer together
Rant & Rave
How to create a truly customer centric organisation
Head of Systems
How to transform your organisation through Customer Experience
The workshop explored how to:
"Fantastic Customer Experience Workshop at Henley Business School yesterday with Rant & Rave... you need to develop a customer orientated culture and put the customer at the heart of the business."−
"Great session, I especially enjoyed Professor Moira Clark's session."−
"Many thanks for a very energising and informative day last week - thanks to all!"−
"A few Aha's at Rant & Rave Workshop. Emotion is my driver!"−
"#CXEmotion At Henley Business School for Customer Effort Workshop with Rant & Rave - What a Buzz! BRILLIANT."−
"#CXEmotion Enjoyed the presentation from Moira Clark today at Henley Business School. Very informative and 'easy' to engage with."−
"It was by far the best event I have had the pleasure to attend – I think due to the excellent key speaker, the Infographic artist, the interactive elements, the venue and of course the superb hosts."−
"I attended your Customer Experience Workshop yesterday at Henley Business School - I thought it was brilliant."−
"Thank you for a very interesting day last week at the Customer Experience Workshop."−
Live Polls were conducted throughout the day and the results were used to populate the Infographic and answer attendees’ burning questions.
In one sentence how would you describe customer experience?
Do you consider emotion as an important part of customer experience?
Where would you consider yourselves when it comes to customer experience maturity?
We just collect feedback
We collect and analyse feedback
We do the above and collaborate with other areas of the business
We do all of the above and are using the insight to transform our business
Do you factor in emotion when building your business case (ROI)?