Offering customer experience thought leadership
Our 12 years of experience means that we’re regularly asked to offer thought leadership and speak at industry events. Below you’ll find key takeaways, videos and white papers from our past events, as well as details of all of those we’ll be attending shortly.
For more information on any of the events detailed or to arrange an informal meeting get in touch on 02476 011 906
Loyalty World 2012 - Europe’s Largest CX Conference
Europe’s largest customer engagement, experience and loyalty conference
Join over 400 senior marketers from the world’s biggest businesses at the 10th annual Loyalty World.
Learn how the world’s most innovative brands have identified their most valuable customer, maximized all customer engagement channels and created a truly customer centric organisation.
Customer Experience in Social Media
Customer Experience in Social Media is this years’ must-attend social media event. The three day summit addresses the key issues that need to be addressed within your organisation!
Is your company really social? Are your customers really reaping the benefits of your social media strategy?
Loyalty World 2011 - Loving the customer experience
Loyalty World 2011 outlined how brands can effectively deliver on their customer strategy and deliver a consistent, engaging message across all channels – new and old.
Throughout the conference, loyalty leaders including former Tesco CEO Sir Terry Leahy and British Airways Chairman Willie Walsh spoke about how organisations can use their customer strategy to enhance and develop the customer experience.
Rapide Presents... The Future of Customer Experience
Rapide’s Future of Customer Experience event was held at the Institute of Directors in London on the 18th of October. Key speakers included Jonathan Browne, Customer Experience Expert and Senior Analyst at Forrester Research Inc, Chris Worth, Research Partner at Warwick Business School, Paul Berney, Chief Marketing Officer and Managing Director EMEA of the Mobile Marketing Association and Sam Ellis, Head of Customer Experience & Loyalty at Atos.
European Customer Experience World
European Customer Experience World took place in London on the 22nd-23rd May 2012 for its fourth year, attracting over 200 delegates and speakers from across the world. This year's key speakers included renowned musician Dave Carroll, the ‘Black Farmer’ Wilfred Emmanuel-Jones, Paul Sands Head of Customer Experience at Virgin Atlantic, Mike Wittenstein, an acknowledged CE guru and Alexander Kjerulf a leading consultant from Denmark.
CSN Presents... The Future of Customer Service
Rapide were proud to be the headline sponsors of The Future of Customer Service conference, which took place in London in 2010. Organised by the Customer Service Network the event brought together over 100 senior delegates from customer centric organisations such as Lloyds, British Gas & The Co-operative.
The Directors Forum: Voice of the Customer
The Directors Forum brought together the country's leading Customer Experience Directors and professionals for this year's must attend voice of the customer event.
Forrester, Gallup Consulting and our clients Premier Inn and Veolia Water presented on how they have used customer feedback to benefit and bring ROI to their businesses.
Social Media