Customer Experience Management | Customer Feedback Management | Business Communication | Rapide - Real-Time Engagement

Communication
Inform & Interact allows industry leaders to enhance the customer experience by proactively communicating with their customers and employees in real-time.
Feedback
Rant & Rave allows industry leaders to capture, understand and react to the pure, untainted opinions of customers and employees at Moments of Truth.
About
Rapide provide customer engagement solutions that drive advocacy to half of the FTSE. Our proactive communication and fast feedback technology lets our clients increase revenue and reduce churn by listening and reacting to the voice of their customers in real-time.
Clients
Rapide count over half of the FTSE as clients and work in every major sector. Here are some of our success stories.
- Success Stories
- Industries
Events
Each year we speak at, host and sponsor numerous events. Here are a selection.

Feedback » Instant Insight

A window into the world of your customers

Instant insight for your business

Once feedback has been analysed the insight is presented in the Rant & Rave Dashboard giving you an instant overview of how your business is performing, whether you want to know your overall Net Promoter Score or simply compare performance on a department by department basis.

The Dashboard displays real-time graphs, statistics, categories and league tables as well as individual comments.

The Dashboard lets you, the user, take control, allowing you to tweak results to fit your own business needs. Analysis can be drilled down to focus on one specific product, or broadened out to see how you are being perceived in comparison to the competition.

In Depth Overview

The In depth overview provides a general, yet insightful summary of the insights processed from the captured information. This screen is made of gadgets meaning it can be configured only to show information and reports relevant to your organisation.

SWOT Analysis

SWOT analysis is a strategic planning method used to evaluate the strengths, weaknesses, opportunities, and threats involved in a project or in a business. Our algorithm is able to identify the strongest and weakest elements from within the items of feedback, as well as spot potential opportunities and threats which we often refer to as diamonds and icebergs.