Real-Time Multi-Channel Feedback
Increase Response Rates And Accuracy Of Feedback
Just as important as when you request feedback is how you choose to do it. Convenience is a major factor in whether your customers and employees will choose to share their views with you. Experience has taught us that the best way to gather feedback at the Moment of Truth is via the mobile phone. Mobiles are “the only personal form of mass media” and statistics show they are never more than 6 feet from their owner. Despite this only 6% of companies have a customer engagement strategy that embraces mobile!
That's why our feedback capture systems are designed to make the most of the mobile channel, letting stakeholders share their views straight from their phones. We recommend a 'mobile first' approach to gathering feedback but understand that sometimes stakeholders might prefer a different way of sharing their views, so all of our feedback solutions are multi-channel.
By taking such a flexible approach our clients are able to achieve consistently high response rates and gather lucrative, actionable feedback.
Increase profits and reduce customer churn
All of our feedback channels are designed to capture customer feedback in real-time giving your business the insight to make changes that will keep customers coming back and spending more.