What Getting Closer To Your Customer Really  Means

Monday, June 30, 2014 3:00 PM – 4:00 PM BST

Here at Rant & Rave we believe that brands and consumers want the same thing – to deliver and receive a great experience. And by reducing the amount of effort your customers need to put in to do business with you, you can create Raving fans and lifelong advocates.

Designed for senior executives, our Webinar looked at how you can bring your customers closer to your brand by exploring Customer Engagement best practices and case studies from leading organisations. Speakers included Martin Hill-Wilson, Author and Customer Experience Strategist, and Andrew Gallagher, Senior Marketing Director at Papa John’s.

“I engaged with Martin to accelerate thinking around social customer service and social business. He delivered to an impeccable standard. I would recommend Martin as one of the most clever, creative, fast-paced consultants on the circuit.” –
Service Director at Spotify

Our Webinar Explored:

How timely and relevant Proactive Communication can reduce customer effort and lead to an increase in Raving fans
Practical advice on what to expect from opening up the floodgates to customer feedback and overcoming the fear factor
How Papa John’s are learning from their Rants & Raves one slice at a time

Download A Recording Of The Webinar Now:

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“Having participated in Rant & Rave Webinars I can attest to their value in uncovering and defining challenges and then producing carefully crafted and innovative answers.” – CMO at the Mobile Marketing Association

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