The Rant & Rave Platform

We offer the best of both worlds…

The Rant & Rave Platform lets you access both our Proactive Communication and Fast Feedback solutions in one neat package, helping to make life a little easier for you and your customers.

Proactive Communication

Sometimes all it takes is a timely message to make your customers feel the love, which is why our Proactive Communication solution comes with two handy modules – Inform and Interact.

The Inform module helps you to keep your customers in the loop, whether you want to let them know about your latest offers, update them on the progress of their order or simply remind them about an appointment. By using Inform you can give them all the information they need to know at the click of a button, before they ask for it.

But of course, there’ll always be times when your customers need to respond to you too, whether it’s to reschedule a delivery or share more information. The Interact module lets them carry on the conversation in real-time, so you’re free to focus on what you do best – delivering a great service.

The benefits for you and your customers?

Send your customers speedy messages via:

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Inform customers via text message of a 1 hour delivery window, giving them the option to reply and change their delivery to a more suitable time.

Send their customers booking confirmations and reminders via text and email and give them the option to book a table in the hotel’s restaurant, simply by replying directly to the message!

Fast Feedback

Sharing feedback shouldn’t be a chore, so our Fast Feedback solution is designed to be simple, fun and convenient for your customers. No lengthy surveys, tick box questionnaires or awkward market research calls – just the ability for them to tell you how they feel in their own words, in their own time and in the way that’s easiest for them.

Chatterbox, Texter or Selfie enthusiast – no two customers are the same, so we give them the option to share their feedback with you via text message, picture message, voice recording or email. All of your feedback is then presented back to you in your very own dashboard, giving you an instant overview of how you measure up.

Because there’s no time like the present, we make sure everything is done in real-time, so you can take immediate action and show your customers you’re truly listening.

When you want to take things a step further, our Discover module compares all of your data to reveal key themes and trends, whilst the Recover module allows you to deal with issues quickly by sharing them with the right people in your business. When your customers are Raving about you, our Amplify module is on hand to encourage them to spread the good word about you on Social Media, so you can make sure that everyone knows about the great job you’re doing!

The benefits for you and your customers?

Send your customers speedy messages via:

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“It takes two, baby”

Event Triggered Requests can be sent when your customers are most likely to give feedback, whilst our always-on Listening Posts capture feedback at any time, so you never miss a thing.

“Techs appeal”

Our Sentiment Engine uses intelligent Natural Language Processing to understand exactly what your customers are saying – even when they use sarcasm, idioms and emoticons!

Why use The Rant & Rave Platform?

It’s simple really – why would you want to use two separate solutions for your communication and feedback needs when you can have them both as part of one Platform package? But if you really need convincing, here are just some of the benefits our clients are experiencing…

Papa John’s let their customers share their feedback, whenever they feel the need. Insight gathered via text message, web widget and a QR code on their pizza boxes lets them know how to keep their customers Raving!

DPD has set the standard for all logistics companies to aspire to. By keeping their customers engaged throughout the delivery process they’ve dramatically improved their efficiency and successful first time deliveries.

OVO Energy has raised the bar for customer feedback, by achieving 50% response rates on average from both text messages and emails. They’ve also used it to actively drive employee engagement, using our Frontline Engagement solution to encourage internal competition!

Premier Inn use the Rant & Rave Platform to proactively keep their customers engaged and informed. As a result, they’ve reduced their no-shows by 20% and seen an additional 84,000 restaurant bookings each year, making and saving them millions of pounds in revenue!

Scottish Water do something unheard of in the water industry – receiving up to 50% response rates simply by asking their customers for feedback in real-time.

The MOD rely on the Rant & Rave Platform as a vital part of their Incident Communication strategy, sending out thousands of urgent messages globally.