Customer Experience Management | Customer Feedback Management | Business Communication | Rapide - Real-Time Engagement

Communication
Inform & Interact allows industry leaders to enhance the customer experience by proactively communicating with their customers and employees in real-time.
Feedback
Rant & Rave allows industry leaders to capture, understand and react to the pure, untainted opinions of customers and employees at Moments of Truth.
About
Rapide provide customer engagement solutions that drive advocacy to half of the FTSE. Our proactive communication and fast feedback technology lets our clients increase revenue and reduce churn by listening and reacting to the voice of their customers in real-time.
Clients
Rapide count over half of the FTSE as clients and work in every major sector. Here are some of our success stories.
- Success Stories
- Industries
Events
Each year we speak at, host and sponsor numerous events. Here are a selection.

Communication » Products » Team Call & Listen

Team Call & Listen Service

What it does

Team Call & Listen is a fast and effective way of reaching your customers and employees with longer and more detailed messages. Through the service you can record verbal announcements and briefings, or communicate urgent updates and information. Your recording will then be available live, immediately. Team Call & Listen allows you to record more information than would fit into a standard voice or text message. The enhanced service even allows more than one person to speak and gives the listener the option of selecting which part of the message they want to listen to.

How it works

Your customers and colleagues can dial-in to the platform when it’s convenient for them, and hear your message straight away, finding out important information quickly and cost effectively. They can listen to the message as many times as they need to make sure that they pick up the crucial details. You can even use the service to gather comments and feedback by asking the caller for their thoughts at the end of your message! Listeners can answer questions by simply pressing numbers on their keypad, or choose to leave their own free-form verbal feedback.

The results

A vital component of many clients’ crisis management and communications plans, the service has also supported sales and marketing campaigns, including hosting some surprising celebrity voices. Some of the UK’s biggest brands have been promoted via this service. As part of their annual ‘Vodafone Derby’ Vodafone engaged the help of famous jockey Willie Carson to record a voice message which would engage their customers. 100,000 people attend the event each year and Vodafone wanted a way of capturing their contact details as well as entertaining them. They printed a shortcode on the race card for the event advertising Willie’s ‘tip line’. Attendees were invited to call the number and hear tips from Willie about which horse and rider to bet on.