Customer Experience Management | Customer Feedback Management | Business Communication | Rapide - Real-Time Engagement

Communication
Inform & Interact allows industry leaders to enhance the customer experience by proactively communicating with their customers and employees in real-time.
Feedback
Rant & Rave allows industry leaders to capture, understand and react to the pure, untainted opinions of customers and employees at Moments of Truth.
About
Rapide provide customer engagement solutions that drive advocacy to half of the FTSE. Our proactive communication and fast feedback technology lets our clients increase revenue and reduce churn by listening and reacting to the voice of their customers in real-time.
Clients
Rapide count over half of the FTSE as clients and work in every major sector. Here are some of our success stories.
- Success Stories
- Industries
Events
Each year we speak at, host and sponsor numerous events. Here are a selection.

Communication » Customer Engagement

Engage your customers at every level

Sometimes it’s the simple things that turn an average customer experience in to a great one. Well timed messages can manage your customers’ expectations, ensure a consistent level of service delivery and drive revenue.

Our clients use a combination of text, voice and email messages to:

Keep their customers informed with delivery updates and service messages
Drive revenue and engage customers with marketing messages and further purchase opportunities
Retain income with payment reminders and renewal updates
Reduce no show rates with appointment and booking reminders

Success Stories

HSBC – Quadrupled their debt collection revenue with the same amount of agents

Barclaycard – Achieved a 21% response rate and increased revenue by 20% with a simple marketing campaign

Home Office UK Border Agency – reduced no-show rates by 4% and recorded £84,000 in savings as a result

Of course effective engagement isn’t all about sending messages out to customers, allowing them to talk to you is just as important. All of our Inform & Interact solutions become more effective when used in conjunction with Rant & Rave.