Customer Experience Management | Customer Feedback Management | Business Communication | Rapide - Real-Time Engagement

Communication
Inform & Interact allows industry leaders to enhance the customer experience by proactively communicating with their customers and employees in real-time.
Feedback
Rant & Rave allows industry leaders to capture, understand and react to the pure, untainted opinions of customers and employees at Moments of Truth.
About
Rapide provide customer engagement solutions that drive advocacy to half of the FTSE. Our proactive communication and fast feedback technology lets our clients increase revenue and reduce churn by listening and reacting to the voice of their customers in real-time.
Clients
Rapide count over half of the FTSE as clients and work in every major sector. Here are some of our success stories.
- Success Stories
- Industries
Events
Each year we speak at, host and sponsor numerous events. Here are a selection.

Customer Engagement

Today’s always on, always connected world means that customers are more demanding than ever. But when managed in the right way proactive communication can drive sales and marketing, improve customer experience, cut costs and grow revenue.

Start engaging your customers today

Customer Engagement Engage your customers
Today’s always on, always connected world means that customers are more demanding than ever. But when managed in the right way proactive communication can drive sales and marketing, improve customer experience, cut costs and grow revenue.
Customer Engagement/communication/customer-engagement/ffffffffffffStart engaging your customers today/assets/Uploads/BigBanners/customer-engagement-banner.jpg
Employee Engagement Engage your staff with motivational messages
The real value in any business is its people. The more engaged employees are, the more effective they'll be; people with a shared sense of vision and purpose work better together. For over 12 years we've been helping our clients keep their employees engaged with innovative solutions.
Employee Engagement/communication/employee-engagement/ffffffffffffStart engaging your employees today/assets/Uploads/BigBanners/employee-engagement-banner.jpg
Stretched to Strengthened Seven ways to get a grip on your business
Research from 1,734 CMO's revealed four major concerns - how to deal with exploding volumes of data, game-changing effects of social media, proliferating communication channels, and shifting consumer demographics.
Stretched to Strengthened/communication/cmo-thought-bubble/ffffffDownload our CMO Thought Bubble/assets/Uploads/BigBanners/cmo-ibm-banner.jpg

Inform & Interact - proactive communication

Real life happens in real-time

So Inform & Interact lets you engage your audience in the moment. Customers get frustrated when they’re not kept informed and updated by a company. They want personal, relevant and timely information. That’s why Inform & Interact allows you to send marketing and promotions, confirmations, reminders, alerts and other custom messages in real-time.

Effective communication is all about timing

The form of communication can vary according to needs: SMS delivers speed and impact, MMS can complement, email can convey detail and live voice messaging can relay emotion and passion like nothing else.

Get it right and the results can be amazing – just look at our case studies.

It’s not just about cutting costs or driving incremental value – but about changing the way business is done. Real world, real-time, all the time.

why us?

12 YEARS of experience
60M interactions per year
300 companies benefit from our services
ACROSS 20 different countries
Winning MULTIPLE industry awards
BRINGING £1M's worth of revenue to our clients

Download our white paper

<strong>Download</strong> our white paper

Hitting the right note in Hospitality

We draw on research from organisations including McKinsey, Bain, and Forrester, to estimate how much value hospitality providers may get from communicating with customers and acting on their feedback in real-time.