Webinar: CX in the Contact Centre

Find out how you can overcome some of the most common struggles faced by Contact Centres and improve your Customer Experience!

Customer Engagement With A Difference...

Rant & Rave helps brands like you take real-time, inspired action to reduce customer effort and deliver a great experience, creating Raving Fans.

We All Want An Easy Life…

The more you proactively communicate with your customers the easier it is for them to do business with you. Half of the FTSE use the Rant & Rave platform to do just that.

Give A Voice To The Silent Majority…

Your customers are already Ranting & Raving – just not to you. We help you listen to, and act on the Voice of your Customers.

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Real-time, inspired action through Proactive Communication and Fast Feedback

What We Do For The World

Rant & Rave provides customer engagement solutions with a difference.  Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave platform to proactively communicate with and gather fast feedback from their customers.

By reducing customer effort and taking real-time inspired action, brands are able to transform Ranters into Ravers and happy customers into engaged Ravers – lifelong advocates.

"The collaborative efforts of the Rant & Rave and DPD technical teams allowed for a smooth, effective
and highly successful implementation."

− Steve Mills, Director of IT, DPD and Interlink Express

"I haven’t worked with a more accommodating, accountable, knowledgeable and fun bunch of people, and I look forward to what is to come."

− Andrew Gallagher, Senior Marketing Director, Papa John’s

"It’s great to have a supplier who cares about our guests as much as we do."

− Siobhan Fagan, Head of Customer and Business Solutions, Whitbread

"Rant & Rave provides us with a first class service that’s adding significant value to the understanding of our end users."

− Gary Marsden, Customer & Regulations Manager, Amey

"Rant & Rave gives us the ability to find out what our subscribers really think in real-time, so we can react quickly."

− Beverley McIntyre, Head of Customer Operations, News UK

"By capturing and understanding our customers thoughts in real-time we can proactively make changes for the better and continue to keep customers happy by doing the things they have raved about."

− Molly Finnegan, Customer Strategy and Insight Manager, Scottish Water

Check Out Our Latest News And Press Releases

5 Top Tips for Capturing the Voice of the Customer in the Contact Centre

5 Top Tips for Capturing the Voice of the Customer in the Contact Centre

February 03, 2015

Rant & Rave Announce Finance Directors’ Briefing on Customer Experience & Emotion

Rant & Rave Announce Finance Directors’ Briefing on Customer Experience & Emotion

January 21, 2015

6 Platforms Merchants Can Use for Real-Time Customer Interaction

6 Platforms Merchants Can Use for Real-Time Customer Interaction

January 14, 2015

8 Ways to Reduce the Cost of Complaints

8 Ways to Reduce the Cost of Complaints

January 08, 2015

How Our Clients Benefit From Our Real-Time Solutions

52
Response Rates
36
Reduction in Complaints
150
Average ROI for each client
50
Increase in C-Sat, NPS and Effort Scores
75
More Actionable Insight

Check Out Our Latest Resources

The Ultimate Trio of Contact Centre Triumphs

January 29, 2015

Webinar: Customer Experience in the Contact Centre

January 29, 2015

Top Tips: Capturing VoC in the Contact Centre

January 20, 2015

Frontline Engagement

November 06, 2014